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Cheam, Sutton

Greater London SM2 7JS

+ 44 0208 224 2134


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Lettings Services Terms & Conditions

1      Introduction

This document outlines Terms & Conditions (referred to as our ‘Agreement’) upon which we agree to offer our home letting services.

We reserve the right to amend this Agreement by changing or by adding or by removing any part at any time without giving you any notice whatsoever. The changes will be available at our website lprops.com.  It is your responsibility to check the website for any changes.

You agree to be bound by such amendments, if you should continue to use the Products and Services.


LPROPS Ltd (‘LPROPS’) is a company registered in the United Kingdom under company number 11696164 and with registered address at 105 Holmwood Road SM2 7JS.  LPROPS provides Lets and letting agency services (estate agency) and products and services related to property and services.

We help Property Landlords to market and Let their properties, we also provide estate agency services

LPROPS is a member of The Property Ombudsman scheme and follows The Property Ombudsman’s Code of Practice for Estate Agents, which is available to view at www.tpos.co.uk.

LPROPS is registered with HMRC for Anti-Money Laundering Scheme.

LPROPS operates separate accounts one for Services fee and the other where client deposits are held. Our Main Bankers are Barclays and HSBC.

3      Definitions

Setup Terms

‘Local LPROPS Agent’ means the person(s) licensed by LPROPS to conduct Photography, make Floor-plan(s), Onsite Property Valuation, Accompanied Viewings (where applicable) and other related services in respect of the Property;

Property’ Means the residential property in the United Kingdom (Excluding Northern Ireland) that you have asked a Local LPROPS Agent to appraise and / or have instructed us to advertise to rent.

‘Landlord’ or ‘You’ shall mean the Landlord named in the Confirmation of Instructions, which is part of this document or its/his/her successors in title or assigns, or any person claiming through or under the Landlord;


‘The Tenant’ shall be the Tenant of the Property from time to time introduced by us. If the Tenant is more than one person, then this expression shall be read and constructed accordingly and will include any person who was within this definition who remains in occupation of the Property and if appropriate as the licensee of the Tenant;


‘Tenancy’ shall be the entire period that the Tenant remains in occupation of the Property including any extension, period of holding over or new tenancy;


‘Rent’ shall include any sum taken as a Premium or consideration for the grant, extension or renewal of the Tenancy;


‘Deposit’ ’the deposit paid by the Tenant in respect of the Tenancy (as set out in the Tenancy Agreement);

We’, ‘Us’, ‘Our’ ‘Company’ means LPROPS Ltd trading as LPROPS and lprops.com

‘LPROPS Hub’ means the systems of interaction between landlord and the company   where the landlord can get details of its Property listings, diary appointments and availability and offer letters through a dedicated account. Currently the Hub is facilitated using Chats, Emails and Phones.


‘Client Account’ shall mean an account where deposits is received and / or is held by LPROPS on your behalf from time to time. This will be held in our bank account that is designated specifically for holding client money and subject to our policies of use of client monies and to the statutory or regulatory requirements as may be applicable from time to time.


‘Statutory Time Limit’ means the time limit set out in the Housing Act 2004 (as amended) in which the initial requirements of the Scheme must be met, and prescribed information must be provided to the Tenant and any Relevant Person;


‘Working Day’ means a day that is not a public holiday or Saturday or Sunday in England and Wales;


‘Calendar Day’ or ‘day’ means any day of the year, including Saturdays, Sundays and bank holidays;


‘Relevant Person’ means the person who has paid the Deposit / Rent or any part thereof on behalf of a Tenant;


‘Account’ means your Account that we operate, and you control using LPROPS Hub; this includes methods by which you instruct us and manage the process of  Let, purchase, appointments, viewing, offers and other related interactive activities.


‘Account Manager’ is a person is either a Local LPROPS agent or a designated point of contact of LPROPS, who helps you manage your Account with us.

Lettings Process Terms

‘Advertisement Period’ means 6 calendar months or until property is sold (exchange of contract).

‘Advertisement’ or ‘Advert’ means how your property is to be displayed in advertising and marketing which may include (subject to the nature of the Products and Services) photographs, descriptions, key features and floor plans.

‘Instructions’ means confirming your purchase of our Services or Service Package having paid the Advertised Rates.

‘Interruption’ means any form of interruption to the ability of LPROS to provide or operate the Systems or Products and Services.

‘Market’ means the Property is listed To Let on Our Site and/or is listed on any partner/associate Sites by lprops.com;

‘On the Market’ means advertised on www.rightmove.co.uk, www.zoopla.co.uk and on lprops.com.

‘LPROPS Valuation’ means the rent that your appointed Local Property Expert or account manager advised you to market your property.

‘Merchant Provider’ means the provider of the facility to safely and securely store personal information and any credit or debit card details taken from you.

Success Fee’ means the amount payable upon successful Letting of the property;

Home Visit’ means the visit to the Property made by your local LPROPS representative.

Payment Terms

‘Product Service Fee’ means the fees payable by you for the Products and Services.

‘Products and Services’ means all and each of the products and/or services, including marketing and estate agency services offered from time to time by LPROPS published in the website.

‘Refund’ means LPROPS refunding to the Customer the Products & Services Fee in accordance with these terms and conditions after deducting applicable charges.

‘Package’ means LPROPS letting packages;

‘Bronze Package’ means the package of Services provided by LPROPS and that included marketing of the property and a To Let Board. This standard price for this package is £49 including VAT.

‘ Silver Package’ means the package of Services provided by LPROPS and includes everything in Bronze + Photograph + Floor Plan of the property. This standard price for this package is £399 including VAT.

‘Gold Package’ means the package of Services provided by LPROPS and includes everything in Silver package + Accompanied viewing. This standard price for this package is £599 including VAT

‘Standard Package’ means one of 3 packages Viz ‘Basic Package’, ‘Bronze Package’, ‘Silver Package’ or ‘Gold Package’

‘Individual Product or Service’ means an add-on product or service that can be added to any of the packages as additional service, or for which a separate charge that becomes due and payable such as when a Landlord is responsible for damages to a ‘To Let Board’. The list of such Products and Services are available at our website together with rates for these products and services e.g. ‘To Let Board’, ‘Photography’, Floor Plans’

‘No Let No Fee’ means fee is only payable when there is successful Let of the property (terms and conditions apply). This is only available for Silver and Gold Packages as standard. Unless when separately agreed) we will refund all charged fees except £25 admin fees.

‘Pay Now’ means amounts that is paid when you Instruct LPROPS; this is a minimum of £49


No feedback, no fee’ means if no feedback from a listing within first four weeks, we will refund all fees except £25 admin fees.

Systems Terms

‘Systems’ means the systems that we use and / or provide you access so as to use, to manage the Lettings process of the property including but not limited to website, software, platforms, storage systems and processes.


‘Content’ means all of the content, documents, information and matters on or in your Account or contained within the systems

‘Terms of Use’ means the terms and conditions for using the Website and our systems when we provide access to and you use our systems.

‘Website’ means lprops.com, www.lprops.com including all systems, software, storage media, applications and processes that forms part the hosted environment.


‘Privacy Policy’ means the Privacy Policy as amended from time to time and published on the Website and Online Platform.


4      Landlord Account Setup

4.1     Instructions

As a Landlord, when you instruct us, you confirm that you do so with the knowledge, consent and agreement of each and all the legal owners and occupiers and those who have a material interest in the marketing and/or Let of the Property. You confirm that you have all relevant authorities and authorisations as are necessary or required.

4.2     Anti-Money Laundering Compliance

Our acceptance to your instructions is subject to our compliance checks in accordance with Money Laundering Regulations 2007 and the Proceeds of Crime Act 2002.  We will verify your identity before we can proceed with any work on your behalf.

You will be required to supply to us a copy of your photo identity such as passport/driving license and proof of address which could be past 3 months utility bills or bank statements or a driving license. If you do not have these specific documents, please contact our customer services team or your local agent to confirm whether you can provide necessary documents that can satisfy requirements of compliance.

In some case we may ask you for additional documents or checks.

We reserve the right to not accept your instructions, if in our opinion, the documentation requirements do not satisfy our requirements to be compliant with the regulations.


4.3     Landlord withdrawing after instructing to let

Should you instruct us to proceed and obtain references for a tenant and subsequently withdraw for any other reason than that the references were not satisfactory, we reserve the right to invoice you for our time and costs. These cost to be no more than £99 inclusive VAT

4.4     Admin Fees

Landlords expressly agrees not to charge any fees to tenants for administration or other compulsory one-off charges.

These include charges for viewing the property, applying for the property, or setting up the tenancy. This does not include bills, council tax, or up to £20 to cover the cost of each tenant or guarantor reference (where this is permissible under the relevant legislation). If landlords persistently breach this term we reserve the right to suspend their account with us.

4.5     Regional and national requirements for landlords

  • Areas such as Wales, Scotland and Northern Ireland may have additional requirements for landlords beyond those stipulated for other regions.
  • Where such requirements exist (including but not limited to those specified in this section), it is the landlord’s responsibility to ensure they are compliant.
  • Where applicable, landlords in Scotland must be compliant with registration requirements including those specified under:
  • The Antisocial Behaviour etc. (Scotland) Act 2004.
  • The Housing (Scotland) Act 2006 relating to houses in multiple occupation.
  • The Housing (Scotland) Act 2006 and the Tenancy Deposit Schemes (Scotland) Regulations 2011 (relating to tenancy deposits).
  • The Repairing Standard as contained in the Housing (Scotland) Act 2006.
  • Section 30A of the Housing (Scotland) Act 1988 (providing the tenant with a Tenant Information Pack).


5      Product & Services

Our Products and Services are offered Package of Services. We have following standard packages.

‘Bronze Pack’

The fee for which is £49. In this package we offer you ability to market your property to millions of home buyers through advertisement on portals such as Rightmove and Zoopla and also includes To Let Board.

‘Silver Package’

The fee applicable for this package is £399. This package includes all of what is in Bronze Package, plus Photography and floor plans.

‘Gold Pack’

The fee applicable for this package is £599. This package includes all of what is in Silver Package, plus Photography and Floor plans.

Except Gold Package, other packages are offered as Fully Paid in Advance Service.

Gold Package is offered on ‘No Win No Fee’ basis provided we are the only agent you instruct.

We will require you to pay £299 at the time of order and a sum of £300 will become payable on successful move-in of the tenant. If we cannot find a tenant and the property remains empty 3 months after you are instructing us or after it has remained vacant, we will refund £279 to you after deducting £20 as admin fee.

You can also buy Gold Package as multiple agency option, where-in fees are calculated at @ 1 month of rentals of the property or £899 whichever is more. Our Multiple Agency Option is on No Win No Fee basis.

All our service packages include following customer promise

We impart our robust training to all our workforce in order to ensure, due care and skills are used in provision of products and services. We select Local LPROPS Agent very carefully that ensures the agents have skills and competence to deliver estate agency services with due care, skills and courtesy. It is target for our client facing workforce and Local LPROPS Agents to provide delightful experience to our clients.

LPROPS enhances the provision of the Services to you by operating a customer care center and systems to support you with any queries relating to the Marketing and Let of the Property.

6      Payment, Cancellation and Refund

6.1     Payment terms

Our fees and expenses become payable upon instructions. The details of the fees is in clause 7 – Products and services.

All our package fees are inclusive of VAT.

Our charges and expenses maybe subject to Value Added Tax regardless of the client’s domicile. (currently 20%)

Overdue Invoices: In the event where payments to us become due and is not paid within 14 days whether formally demanded or not, the late fee will be applicable.

If the payments that has become due and not paid for more than 30 days, we may have to use a solicitors/debt recovery to recover outstanding payment from you. You will liable to pay the additional sum to cover the cost involved.

If a payment is due either in part or in full, and remains unpaid for 4 weeks from the date it becomes due as noted in Invoice as ‘Payment Due Date’, then the same shall carry interest from the date of the invoice on a daily basis at the rate of 4 % above the base rate of Barclays Bank Plc from time to time.

6.2     Cancellation

Should you wish to cancel or withdraw any Products and Services you may do so at any time. However, under no circumstances will any, either full or part, credit be made or become due, in respect of fees that has been paid or become payable. You can send an email to contract@lprops.com, giving details of the property, about yourself, mentioning that you wish to Cancel our Products and Services.  In certain circumstances you may be able to re-list the property within a designated period after withdrawal.

In the event that you cancel your advert or any Products and Services and have chosen to Pay Later we will notify any third party who is collecting payment on our behalf to enable them to collect payment of the Product Service Fee from you or, where we have chosen to transfer or assign our rights to receive payment of the Product Service Fee from you to a third party, we will notify them so they can collect payment from you.

6.3     14 Days Right to Cancel

You may be entitled to a 14-day cooling off period from the moment you instruct LPROPS, up until the time we approve your advert to go live.

After your property has been advertised, it will be deemed that we have commenced provision of services and you may no longer be entitled to a refund and or credit of the Products and Services Fee or may be eligible for refund and or credit of part of the fees. The amount of refund and or credit that may be made is as explained below.

To exercise the right to cancel, you must inform us by sending us an email at Lets@lprops.com or by post to LPROPS LTD, 105 Holmwood Road Cheam, Sutton SM2 7JS, the landlord must receive an acknowledgement from LPROPS in order for the cancellation process to start at our end.

6.4     Refund Or Credit

Should you wish to cancel or withdraw any Products and Services, outside of 14 day cooling off period, you may do so at any time. However, under no circumstances will any refund or credit of fees, either in full or in part will be made.

If you have cancelled within 14 days of cooling off period, we will make the reimbursement without undue delay, and not later than 14 days after the company and you have mutually accept the amount.

7      Photograph, Floor Plan and Media

7.1     Standard Package

  • For purpose of marketing, you can upload only those photographs that show your property.
  • Photographs must be no larger than 10MB.
  • Maximum number of photographs that you can upload and/or save in total for each property is 15.
  • To ensure the best quality images, please be sure to follow the recommended settings as you upload your photographs.
  • If the photographs that are uploaded and which do not comply with these Terms, may result in your Account being suspended and/or terminated and this will be treated as a breach and
  • As a consequence the property may be withdrawn from the market and we may inform relevant authorities.
  • You understand and agree that you may share the advertisement platforms and mediums with other customer and we will examine any photographs that have uploaded or sent by you, before these become live on the property portals and our Websites.
  • At our absolute discretion, we reserve the right to refuse to publish an image or images that you have uploaded or sent, on any marketing material or property portal; that we consider to be inappropriate, inaccurate, misleading or likely to cause distress or embarrassment to anyone viewing the image.
  • Should the images or photo, or description is uploaded or sent are protected and or owned by third party and you do not have approriate license to use these, and uploaded on lprops.com or sent and we have published it to our marketing channels such as in our website, property portals, we reserve the rights to remove the advert immediately and no refund will be given to the you. You will remain liable for damages or claims on us by the third-party owners of the rights to these images;, photos, description or representations.

7.2     Other Packages

Where you have ordered a package that includes LPROPS Photography and Floor Plan services following terms will apply.

  • We will arrange a Home Visit by Local LPROPS agent or our associate or contractor or other authorized person at a mutually convenient time.
  • It will be your responsibility to ensure that the Property is in good photographic conditions such as it is clean, tidy, well lite in order to obtain good photographs.
  • LPROPS will retain the ownership of all rights to the Photography, floor plan and any other media taken or created by LPROPS
  • You will have the option to buy right of use on non-exclusive and assignable basis to the Photos and floor for £149.
  • We may charge additional fees in respect of photography in certain situations such as when you cancel and appointment without any advance notice, or where the property or properties take longer to photograph such as when they are large or when the photography may require taking the photo from an access point that is difficult to access but which thein view of the photographer and yourself, it will be necessary.

8      EPC

The landlord must have commissioned an Energy Performance Certificate by the time a property is put on the market. LPROPS can commission an EPC on behalf of Landlord cost which is £79 plus VAT or listed in pricing list.

9       Marketing

9.1     Advertising, Promotion and Website

You authorise LPROPS to promote, advertise details of the Property including, the address of the property, price information, photographs and floor plans on our website, our associates or partners websites, and print media in order to achieve a Let of the Property.

We guarantee that the Property will be listed on the lprops.com website until sold or until Let is agreed or until when you wish to withdraw the advertisement. In normal circumstances we will advertise in your property in the property portals such as Rightmove, Zoopla and Gumtree; however, we have no control over these (third party) portals. (Please see the list of our website). Their terms or relationship with us or to general market are subject to change. LPROPS therefore does not give any guarantee, expressed or implied that we will be able to advertise your property in these websites. Where a promise is made, the promise of advertisements in these sites is on reasonable endeavor basis; LPROPS assumes no liability expressed or implied in this regard.

9.2     TO Let Board

Where you instruct LPROPS to Let your property for a package that includes To Let Board, we will arrange for one ‘To Let’ board to be erected free of charge at the property. All subsequent boards will be charged at the rates that will be available at our website.

Where LPROPS To Let Board is included in package, it includes only the service to erect the board, but not the board itself. All boards shall remain property of LPROPS although it is your responsibility to ensure they are safe and secure and preserved for collection once the property is sold or is withdrawn from the market;

If we cannot collect a board that we are able to use again we will charge you to replace the board at the rates in force at that time.

10 Viewings

Subject to Interruption we will arrange and record viewings in our systems. You will be notified once a viewing is booked. We will co-ordinate with you with the details of the person(s) who wish to view your property for date and time that is suitable.

If LPROPS are conducting the viewings on your behalf, you will still be notified of the above information.

If you take advantage of the viewings service offered by LPROPS, we will conduct all your viewings for a fixed price as advertised from time to time. Under these circumstances, it is still your responsibility to ensure that the property is ready and prepared for the viewing, is in a safe condition and that the Local LPROPS Agent has access to the property at the date and time of the viewing.

10.1   Marketing Reviews

For Packages which included accompanied viewings, LPROPS and/or your Local LPROPS Agent may contact you if you have not received an offer within the first four weeks of the Marketing Period to provide you with recommendations to help Market the Property more effectively and to review your Property Advert. You are under no obligation to follow these recommendations; however you will be required to engage with us and your Local LPROPS Agent. If the Property remains unsold, we and/or your Local LPROPS Agent may contact you regularly to offer further recommendations to help Market the Property more effectively.

In the event we have conducted a large number of viewings on your behalf and you have received regular feedback to suggest that the rent of the property is too high, we will want to conduct a marketing review call to discuss the best way forward. We reserve the right to withdraw the viewings service at any time but only where we consider that it is unreasonable to expect LPROPS to continue to accompany viewings taking into account the number of viewings and the feedback received. However, there will be no full or part credit in respect of our fees under these circumstances.

Should you fail to provide access to the Property for viewing on multiple occasions, LPROPS reserves the right to cancel this Agreement in which case Cancellation terms will apply.

11    Offers

  • When a tenant confirms that it wants to take the property, the tenant will be required to pay a Holding Deposit to initiate the process (‘the Offer’).
  • The landlord will be notified as soon as this happens and has full discretion whether to reject the Offer, to request further steps (including but not limited to requiring referencing or checking the tenant’s right to rent), or to ask the tenant to sign the Tenancy Agreement.
  • If the landlord rejects the Offer or does not proceed within 96 hours of the Offer being made, the Holding Deposit will be refunded to the tenant.
  • If the landlord chooses to proceed with the tenant’s application following the Offer, the property will be removed from the market while the tenant’s application is active.
  • For the avoidance of doubt, if the landlord proceeds with the application following the Offer, this does not in itself constitute an Assured Shorthold Tenancy or other Tenancy Agreement.
  • In the case that a landlord requests referencing, this will be undertaken at the expense of the tenant.
  • Where referencing is requested, LPROPS referencing partners will provide a recommendation of the applicant’s suitability. This recommendation is for information purposes only and is not binding on the parties involved.
  • Where a tenant has initiated renting process and has paid for referencing and the landlord declines the tenancy even though the referencing recommendation is to proceed, we may ask the landlord to explain the reasons for declining the tenant. If we deem that it would be unfair for the tenant to cover the cost of referencing, we may require the landlord to reimburse the tenant for any costs incurred in pursuing the references.
  • By paying the Holding Deposit the tenant agrees to the following, except where otherwise agreed in writing with the landlord:


11.1 Proceeds of crime act 2002 and money laundering regulations 2003.

Under the money laundering regulations, we require each tenant to provide us with one proof of Identity and one proof of Residence (if a landlord has asked us to do a referencing service on their property by paying extra charges). This should be either a full passport or photographic driving license and a current utility bill. We must see the original documents. Please be aware that we have obligations under the above acts and records of payments if suspicious will be disclosed to the relevant authorities.

11.2 Referencing and tenant checks

  • At a landlord’s request we can provide a tenant referencing service provided by our referencing partners.
  • This is designed to help our users make a more informed decision, but we cannot provide any guarantee regarding the integrity of the information supplied or the users being referenced.
  • Regardless of any advice provided in the course of referencing or otherwise, the landlord will be responsible for conducting any ID, visa or other checks required under Right to Rent legislation.

11.3 Tenancy Deposits & Rent Payments

If you have opted for Gold Package or where you have requested us to do so and we have accepted, following will apply

  • We process tenant money; we use the Deposit Protection Service (DPS) to hold Tenant deposits once the tenant has moved into the property. Until we transfer it to the scheme, we hold it in our client account.
  • We will also process payment of the first month’s rent. This payment will be held by LPROPS until the tenant is satisfactorily moved into the premises up to a maximum of 14 days from the beginning of the Term, after which it will be paid to the Landlord.
  • LPROPS outstanding fees will be deducted from the first month’s rent that is transferred to the landlord where applicable (for example, where the landlord has not pre-paid for use of the Rent Now service).
  • Subsequent instalments of rent will be paid by the tenant when they become due according to the tenancy agreement.
  • The tenant will make these payments to LPROPS, unless the landlord notifies LPROPS and the tenant that they wish for rent to be paid to a different bank account.
  • Once received by LPROPS, rent payments for each month’s rent will be paid to landlords within 3 working day (excepting the first month’s rent at the start of the tenancy, as outlined in clause 13.2 above).
  • LPROPS will not charge either the landlord or the tenant for this rent collection service.
  • However, if the landlord owes money to LPROPS (for monthly subscription services or otherwise), these payments will be deducted from the rent before it is paid to the landlord.
  • If the landlord wishes for rent payments to be made to a different bank account rather than being collected by LPROPS, they can notify LPROPS and the tenant via an email to contract@lprops.com.
  • In operating this service LPROPS will make its best efforts, however we (including our affiliates, officers, directors, agents, subcontractors and employees) will not be liable to you in contract, tort (including negligence) or otherwise for any liabilities, damages or losses (whether direct, indirect, consequential, special or otherwise) incurred or suffered by you or any third party in connection with its use.

11.4 Tenancy Agreements

We use Assured Shorthold Tenancy Agreements most of the time. However, in some cases, we may need to use Assured Tenancies, Licenses or ordinary contracts (if we are letting to a Company or Embassy). Assured Shorthold Tenancy Agreement give the Landlord greater protection as a result of the Housing Act 1988, 1996, 2004 and the Localism Act 2011. Prior to the commencement of the letting, we will discuss with you the most suitable form of Tenancy Agreement in order to protect your rights of possession and an Agreement will be prepared (subject to selected service and advance payment made). This is a lengthy document (mostly common sense), but the agreement does give the landlord mandatory possession of their property, subject to a certain legal procedure. We do arrange Agreements to comply with your Bank or Building Society’s conditions where required (If tenancy design services is selected, and payment has been made).



You can read detailed Guide for Landlords is available here (click the link)

You confirm that it is you have read, understood and accept the Landlord responsibilities whether or not but when specifically contained in that document.

You understand and accept you would be liable for all costs that are to be paid for repair and maintenance of the property unless it is covered by costs as damages payable by the tenant.

12.2 Tenancy breaches of contract

On properties which we are instructed to manage ( subject to extra charges and selected services), if the Tenant falls behind with his rent or breaches the contract in any other way, we will inform you accordingly. Should the need arise for legal action then it will be your responsibility to instruct a solicitor and for all costs. If we are required to attend court on your behalf, a charge of £210.00 per half day inclusive of VAT or part of thereof will be due. The Housing Act of 1988 as amended 1996 gives the landlord the opportunity to obtain possession of his property, providing the proper notices are served. Should a tenant fail to leave on the appointed day a court order would still be necessary to obtain possession. In cases of this nature, the cost of obtaining possession could be expensive and it is essential to take every care in choosing the right tenant but obviously, every circumstance cannot be foreseen in every tenancy i.e. loss of employment, illness, breakup of marriage etc.


12.3 Legal Action.

The Landlord will be responsible for taking any legal action necessary for the recovery of any rent due or for court action for the repossession of the property, including any other matters relating to the Tenancy between the Landlord and his/her Tenant. The Landlord is also responsible for the payment of all fees and costs relating to such matters. If a Tenant leaves the property of their own accord prior to the expiration of the Tenancy, it is the Landlords responsibility to take appropriate action to recover any outstanding rent from the former Tenant. LPROPS can assist you on these matters and discuss the costs associated with it (on pay as you go basis, The advance payment will be required).

13 End of Tenancy


Section 21 of the Housing Act 1988 gives the Landlord’s rights of repossession at the expiration of a tenancy on the property let on an Assured Shorthold Tenancy, provided that the landlord has given the Tenant at least two months’ notice stating that repossession is required. Similarly, two months’ notice is required to gain possession of Ground 1 Assured Tenancies. It is, therefore, imperative that Landlords requiring possession of their Property, give us a MINIMUM OF THREE MONTHS NOTICE in writing prior to the required possession date to enable the appropriate notice to be served upon the Tenant. Please note that under the Deregulation Act 2015, the life of a Section 21 notice is only 6 months and cannot be served BEFORE the end of the first 4 months. (see below)


If the landlord decides to terminate the management or rent processing agreement with us, then the landlord hereby agrees on the following. The landlord must give us two month’s written notice to terminate the said agreement. If the tenant, associated tenant or any occupants introduced by us remains in the property then the landlord will be liable to pay us a fee only if the management or rent collection services is ever taken when renting the property. This will apply even if the said tenant remains in the property on a periodic tenancy. The said renewal fee will be payable for a maximum of three years.

13.2 Selling to a tenant

In the event of a Tenant originally introduced by us, purchasing the property. We will charge a fees of £499 of the negotiated purchase price including VAT. The fee is payable on the exchange, whether or not we have been involved in the negotiations.



The new deregulation act became law on 26th March 2015. All deposits only need to be protected once and prescribed information being served once (within the first 30 days of a tenancy beginning also please note some scheme rules require you to reserve the prescribed information or re-protect the deposit each term of tenancy). For tenancies which began either on or after 1st October 2015, no Section 21 Notice can be served before the first 4 months and must be acted upon within 6 months of service. It is also a requirement that no Section 21 Notice can be served if there is not a valid gas safety certificate, energy performance certificate, protected deposit, license if required and no official (valid) complaint from the tenant which has not been addressed.

14 Complaints Process

LPROPS is committed to providing a professional service to all their clients and customers. When something goes wrong, we need you to tell us about it. This complaint or suggestion will help us to improve our customer satisfaction standards. If you have a complaint, please put it in writing, including as much detail as possible. The complaint should be addressed to  Customer Service Manager and it should be posted to our registered address or email on contract@lprops.com . We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman, rest details and A full process can be found on our website.

15 Sub-Agents

We shall be entitled where we consider it appropriate to sub-instruct a number of other selected agents or recognized relocation agents. We will not charge any additional fees to you save as or otherwise already charged as fees for the packages or for the products and services. All viewings and negotiations would be coordinated through us. You are not entitled to assign this contract to third party.

16 Unoccupied

If your property is empty, you shall ensure that you conduct regular security and condition checks from time to time. LPROPS shall not be responsible for doing so.

17 Conflict of interest

We work in the best interest of the Landlord and will avoid undue conflict of interest, should such a situation arise.

We will always inform you as soon as we become aware of anyone making an offer for your property that is in any way connected with LPROPS; whether they are employed, a contractor, family member or services provider to us.

In the event that you are aware of any personal interest from anyone connected with LPROPS you should notify us immediately. We will work with you and you will have sole discretion to decide whether you wish to deal with the person or persons concerned. Unless otherwise we notify you, we will not knowingly permit an offer to be made or Let agreed with someone connected to LPROPS.

18 Software and Systems

18.1 Content Changes and Handling

You understand that in order to provide Systems and make your Content available thereon, LPROPS may transmit your Content across various public networks, in various media, and modify or change your Content to comply with technical requirements of connecting networks or devices or computers.

You understand and agree that our systems and customer services  may be provided by third parties who may be located within UK or outside of the UK. As such your data and contents may be handled by third party service providers who may not be located within UK.

18.2 Intellectual property rights

LPROPS, the LPROPS logo and other LPROPS trademarks, Systems marks, graphics, and logos used in connection with the Systems and Software are trademarks or registered trademarks of LPROPS, including the intellectual property rights of the LPROPS brand. Other trademarks, Systems marks, graphics, and logos used in connection with the Systems or Software may be the trademarks of their respective owners. You are granted no right or license in any of the aforesaid trademarks, and further agree that you shall not remove, obscure, or alter any proprietary notices (including trademark and copyright notices) that may be affixed to or contained within the Product(s) or Software.

18.3 Links and other third party materials

Certain content, components or features of the Systems may include materials and/or services from third parties and/or hyperlinks to other web sites, resources or Content. Because LPROPS may have no control over such third party sites, services and/or materials, you acknowledge and agree that LPROPS is not responsible for the availability of such sites, services or resources, and does not endorse or warrant the accuracy of any such sites or resources, and shall in no way be liable or responsible for any Content, advertising, Systems or materials on or available from such sites or resources. You further acknowledge and agree that LPROPS shall not be responsible or liable in any way for any damages you incur or allege to have incurred, either directly or indirectly, as a result of your use and/or reliance upon any such content, advertising, systems or materials on or available from such sites or resources.

19 Third Party Products & Service Providers

We will introduce to you, the buyer or any prospective buyer (where we deem appropriate and / or necessary), third party services (‘the services’) such as mortgages, insurance, letting services and conveyancing but only where we reasonably believe that the services being provided are in the best interests of you, the buyer / tenant or prospective buyer / tenant and further that the third party companies are capable and required to, provide an acceptable quality of service.

We may receive commission for introducing you but only when you agree to take advantage of such products or services. You may decide of your own free will and we will never pressurise or require you to use such products or services. You hereby expressly agree and accept that in the event that we introduce a product or service from a third party company that we may accept a payment or commission as a result of that introduction.

Where requested, we will instruct on your behalf third parties to conduct some of the services advertised by LPROPS. Whilst we will make all reasonable efforts to ensure that they continue to provide an exceptional service we cannot accept liability for the conduct and service of those third parties acting on your behalf.

20 Availability of Systems, Products & Services

Whilst we will make all reasonable efforts to ensure that the Products and Services are available at all times, LPROPS does not guarantee, represent or warrant that your access to any of the Systems, Products or Services will be uninterrupted or error-free.

We will always make all reasonable efforts to ensure that all Content submitted by you to us will be secure. We cannot guarantee our Systems, Products and Services, will be free from loss, corruption, attack, viruses, ‘worms’, ‘trojan horses’ or other harmful components, or from interference, hacking or other security intrusions. It will be your responsibility to ensure back up your own system periodically to ensure that all Content available to you and located within your Account, is available to you in the event of any loss or damage or when LPROPS exercises its reserved right to remove or suspend all or any part of the Content, at any time in accordance with these terms.

21 Your Personal Information

For the effective use of the Products and Services we will be providing certain people with your personal information such as your name, address, contact details, viewing availability, agreed Let price and position to proceed. Please read the Terms of Use and our Privacy Policy for more information, terms, and conditions.

In the event that you choose to Pay Later we will disclose to any third party collecting any payment due from you on our behalf or to whom we have transferred or assigned our rights to the payment from you.

22 Law and Jurisdiction

This agreement shall be governed by English Law and shall be deemed to have been made in England. Any proceedings arising out of or in connection with this agreement may be brought in any Court of competent jurisdiction in England and Wales whose Courts shall have exclusive jurisdiction. The terms and conditions of this agreement may be varied by us at any time or times but only by prior written notification.

If any term of this Agreement cannot be enforced or is found to be unfair, it does not affect the other terms of the Agreement. We shall have the right to assign this Agreement as long as the rights of the vendor are not materially affected.


No variation to these Terms will be effective unless agreed in writing by a Manager/Director our company prior to the introduction of any Tenants. In the event of our letting the Property on verbal instructions, we will withhold the balance of monies due to you until you return the entire Terms of Business duly signed. We only use our own internal documentation unless by prior arrangement. We, therefore, cannot accept any responsibility should the Landlord request us to use any other tenancy agreement, inventory etc. Neither can we be held responsible should the Landlord accept the use of any legal document provided by a prospective Tenant for the purpose of administering the Tenancy.


Disclaimer: Except where provided elsewhere in these Terms and Conditions, to the maximum extent permitted by law, we (including our affiliates, officers, directors, agents, subcontractors and employees) will not be liable to you in contract, tort (including negligence) or otherwise for any liabilities, damages or losses (whether direct, indirect, consequential, special or otherwise) incurred or suffered by you or any third party in connection with this site, or in connection with the use, inability to use, or results of the use of this site, any sites linked to it and any materials posted on it. We are not liable for any consequences or loss from your use of this website or services.




The client (Vendor) has the right to cancel the Contract within 14 calendar days from signing the contract. In order to exercise this right, please post us 105 Holmwood Road, Cheam, Sutton, United Kingdom, SM2 7JS. Alternatively, you can email us at contract@lprops.com
* LPROPS Limited is trading as lprops.com, we are the member of TPO (The Property Ombudsman) and details can be found on www.tpos.co.uk


RE: (Address property to be LET………………….)

I/We ( Name………………………../ Address of landlord: )

I/We hereby confirm that I/We agree to the Terms of Business and fee structure of LPROPS Ltd as outlined in this document.

Name: ……………………
Signature: …………………..
Date: ……………………………..


In line with The Money Laundering Regulations 2007, as a regulated profession, we are duty bound to carry out due diligence on all of our clients to confirm their identity. Rather than traditional methods in which you would have to produce multiple utility bills and a photographic ID we use an electronic verification system. This system allows us to verify you from basic details using electronic data, however it is not a credit check of any kind so will have no effect on you or your credit history. By signing this agreement as the landlord you understand that we will undertake a search with Experian for the purposes of verifying your identity. To do so Experian may check the details you supply against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.