24 x 7

All Days

Cheam, Sutton

Greater London SM2 7JS

+ 44 0208 224 2134


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Terms of User

1      Introduction

Your use of the LPROPS Websites at lprops.com and our systems is governed by these Terms of Use. This document (referred to as our ‘Terms of Use’) gives you information about the terms upon which we agree to provide, permit and allow you access and use of the Website and our Systems. We encourage you to print off a copy of this document and refer to it as you use our Systems and Services. We reserve the right to amend this Agreement by changing or by adding or by removing any part at any time without giving you any notice whatsoever. The changes will be available at our website lprops.com.  It is your responsibility to check the website for any changes. You agree to be bound by such amendments, if you should continue to use the Products and Services. If any future changes are unacceptable to you, you should discontinue using the systems and services. Your continued use of the systems and services now or following the posting of any such changes will indicate your acceptance of these terms and of any such changes.


LPROPS Ltd (‘LPROPS’) is a company registered in the United Kingdom under company number 11696164 and with registered address at 105 Holmwood Road SM2 7JS.  LPROPS provides Lets and letting agency services (estate agency) and products and services related to property and services. We help Property Landlords to market and Let their properties including estate agency services LPROPS is a member of The Property Ombudsman scheme and follows The Property Ombudsman’s Code of Practice for Estate Agents, which is available to view at www.tpos.co.uk. LPROPS is registered with HMRC for Anti-Money Laundering Scheme. LPROPS operates separate accounts for Service fee and Client deposits. Our Main Bankers are Barclays and HSBC.

1      Definitions

  ‘Account’ means your Account that we operate, and you control using LPROPS Hub; this includes methods by which you instruct us and manage the process of  the property services,  purchase, sale, let, rentals, appointments, viewing, offers and other related interactive activities.   ‘Account Manager’ is a person is either a Local LPROPS agent or a designated point of contact of LPROPS, who helps you manage your Account with us.   ‘Complimentary’ means free of charge without financial consideration.   ‘Content’ means all of the content, documents, information and matters on or in your Account or contained within the Website and or Online Platform, whether through the Website and/or Online Platform or uploaded manually. ‘Systems’ means the systems that we use and / or provide you access so as to use,  to manage the Leting process of the property including but not limited to website, software, platforms, storage systems and processes.   ‘Content’ means all the content, documents, information and matters on or in your Account or contained within the systems   ‘Privacy Policy’ means the Privacy Policy as amended from time to time and published on the Website and Online Platform.   ‘Products & Services’ means all and each of the products and/or services offered from time to time by LPROPS. ‘Terms’ means these “Terms of Use”, “Privacy Policy”, other Policies as applicable and as amended from time to time and terms of engagement related to Products and Services between the users and the company. ‘User’ means you or anyone who uses the Systems ‘Website’ or ‘LPROPS’ means lprops.com  including all systems, Software and processes hosted therein.

1.1    Acceptable use terms

These rules and guidelines are to protect all the users of our websites and systems LPROPS has the right to enforce those guidelines as it deems appropriate in its sole discretion. If you, or anyone using your Account such as by using LPROPS password or an identifying information, violate these Terms, LPROPS may take any and all actions from the issuance of a warning to terminating your right to use the Systems (without refund or credit of any fees paid). We may also inform and work with appropriate authorities that we deem necessary or appropriate. LPROPS may not provide any notice prior to terminate your right to use the Systems for violating these Terms, but it may choose to do so. By using the systems, you agree to waive any claims you may have against LPROPS, and to hold LPROPS harmless and indemnify LPROPS with respect to any claims relating to any action taken by LPROPS as part of its investigation of a suspected violation of this agreement or as a result of its finding or decision that a violation of this agreement has occurred or the withdrawal of the systems whether temporarily or permanent. You agree and understand, you cannot sue LPROPS or recover any damages whatsoever from LPROPS as a result of its decision to remove or refuse to process any information or content, to warn you, to suspend or terminate your access to the systems, or to take any other action during the investigation of a suspected violation or as a result of LPROPS’ conclusion that a violation of this agreement has occurred. This waiver and indemnity provision apply to all violations described in or contemplated by this agreement.

1.2    Disclaimer of Warranties; Liability Limitations

You expressly agree that your use of, or inability to use, the Systems is at your sole risk. The Systems are provided ‘as-is’ and ‘as-available’ for use, without warranties of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. In no case shall LPROPS, its Directors, Officers, Employees, Affiliates, Agents or Contractors be liable for any direct, indirect, incidental, special or consequential damages arising from your use of any of the Systems or for any other claim related in any way to your use of the Systems.

1.3    Notices

LPROPS may send you notices with respect to the Systems by sending an e-mail message to the email address listed in your LPROPS systems or by sending a letter via postal mail to the contact address listed in your LPROPS System.

1.4    Legal principles

You agree that these Terms are not intended to confer and do not confer any rights or remedies upon any person other than you, as a User of the Systems, and LPROPS. If any part of the Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. LPROPS failure to enforce any right or provisions in the Terms will not constitute a waiver of such provision, or any other provision of the Terms. The personal information which you give to LPROPS when registering for access to the Systems will be used in connection with your use of the Systems and will be transferred to and maintained in LPROPS records; these records may be transferred and maintained in storage medium and managed by third party service providers who may or many be located with-in the United Kingdom. If you do not consent to this transfer, do not accept these terms and conditions.

1.5    Special Provisions

LPROPSdoes not guarantee or warrant that any photos, photobooks, digital images, data or text (collectively, ‘Content’ for the purpose of this provision) you create, upload, send or store for the purpose of your use of the Systems will not be subject to inadvertent damage, corruption or destruction. If any Content is damaged, lost or corrupted in any way, LPROPS will have no obligation or liability to you. You are solely responsible for your use of the Systems, including all Content you generate or upload to LPROPS. LPROPS is not and will not be responsible for what is contained in any such Content. LPROPS reserves the right to refuse to process any order or upload submitted by you or sent via email or other media, containing content that LPROPS, in its sole discretion, deems abusive, defamatory, obscene, in violation of copyright or trademark laws, or otherwise offensive, illegal, inappropriate or unacceptable, including any material LPROPS believes may cause any liability for it under any applicable law or regulation or violates such law or regulation or which may cause LPROPS to lose the Systems any suppliers provide as part of the Systems or in connection with fulfilling any order for Systems. LPROPS reserves the right to refuse to process orders or uploads or sent via emails or other media, containing content which, in LPROPS sole opinion, contains expressions of abuse, offensive language or images, obscenity or pornography (including but not limited to child abuse or child pornography, and/or depictions of minors engaged in sexual conduct or explicitly sexual situations). By submitting Content to ‘LPROPS, you are representing that you are the owner of such material or have proper authorisation from the owner of the Content to distribute it. You hereby grant LPROPSa worldwide, royalty-free, non-exclusive license to use the Content for the limited purpose of providing and processing the Systems.

1.6    No ownership

Nothing in this Agreement shall be construed to convey to you any interest, title, or license in a LPROPSpassword, email address, domain name, or similar resource used by you in connection with the Systems or the Software.

1.7    Our Privacy Policy

You understand that by using the Systems, you consent and agree to the collection and use of certain information about you and your use of the Website in accordance with our Privacy Policy. You further consent and agree that we may collect, use, transmit, process and maintain information related to your Account, and any devices or computers registered thereunder, for purposes of providing the Systems, and any features therein, to you. Information collected by us when you use the Systems may also include technical or diagnostic information related to your use that may be used by us to support, improve and enhance our Systems. For more information please read our full Privacy Policy.

1.8    Registration

When you intend to use our systems or services, we may ask you to register and submit details. You must provide accurate information about yourself and agree to our verification process. We will as part of that process take details of your IP address. By registering with LPROPS you give us express permission to do so. Once registration is complete we will open you an Account free of charge, which will give you access to our systems. You should keep all your Account information, including when provided by LPROPS to you, user names and passwords secret and do not disclose the details to anyone. Please refer to the Terms of Use for further information, terms and conditions. As part of our professional obligation it is important that we know who is booking a viewing and whether they are in a position to proceed with a purchase. When a viewing is booked an associate of LPROPS will contact you to confirm your funding arrangements. We will advise the seller of your position should an offer be made together with the details provided by you on our platform at the time you submit your offer. You may be contacted again by us at the time an offer is made to seek further information and clarification.